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STAY COMPETITIVE WITH
ENTERPRISE-CLASS COMMUNICATIONS
The SBX IP 320 delivers the features
and flexibility your organization needs to succeed in today's highly competitive
marketplace. You'll be able to use the same powerful applications usually
reserved for large enterprises in a system designed with your small-business
budget in mind.
Impress Your
Customers with Outstanding Service
Build trust and loyalty by
responding quickly to customers, vendors and all other callers.
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Integrated
Voice Mail/Auto Attendant - Professionally
greet every caller any time, every time - a hallmark of good customer
service. Provide one greeting during business hours and another for
off hours.
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Uniform Call Distribution
(UCD) - Take your customer satisfaction to
the next level by deploying robust call center functionality to
automatically route calls to the next available representative. When
sales or customer service teams can respond to queries automatically,
callers spend less time on hold and more time conducting business.
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15-Party
Conferencing - Create up to 15-party
teleconferences among employees and outside parties to address business
issues and to meet customer needs. Passwords ensure secure
participation.
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Multiple
Tenant Groups - Create up to five tenant
groups to partition employees by departments or line of business. Each
tenant group operates as its own virtual company, complete with dedicated
auto attendants and customized call routing.
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VoIP
(SIP) Trunking - Reduce communications
expenses and provide greater dialing flexibility through the use of
VoIP-based trunking via Session Initiation Protocol (SIP) services on your
SBX IP 320.
Work Smarter & Faster
Level the playing field by using
the advanced features to enhance the productivity and efficiencies of your
organization.
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One-touch
Call Recording -
Capture important messages by recording calls with the
touch of a button. Get orders right the first time, support compliance
initiatives, and enhance employee training efforts.
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Mobility
with the Nomad IP - To the busy office
worker, this is an ideal solution that allows you to roam around the
building on your wireless network and still receive calls to your extension,
thus reducing the number of missed calls and ultimately improving customer
service and satisfaction. The Nomad IP handset can also be used from
802.11b wireless hotspots such as coffee shops and restaurants to access
your standard telephone business features without being in the office.
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Nomad
IP Soft Phone for the Mobile Worker -
Employees can use their laptops as handsets, ensuring they can make and
receive calls even when away from the office. Whether on the road, at
home, or even at a customer's site, they always remain available.
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Hot
Desk - If your business has multiple
shifts, you can economize on phones and lines by allowing workers to log
into different phones and still get their personal station attributes.
This is a cost savings boon for small companies unavailable in competing
solutions.
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ezPhone
Desktop Call Manager - The Windows-based
ezPhone desktop call manager operates seamlessly with Vertical IP and digital
telephones. ezPhone allows users to power dial, manage conferencing
via drag-and-drop, send SMS messages and handle a number of common telephone
tasks quickly and easily. Traditional desktop phone features are also
supported.
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Call
Forwarding - When employees are out of the
office, they can still stay in touch by forwarding calls to any destination,
including voicemail, or to a cell or home phone. Sales executives
never miss an opportunity and teleworkers receive calls as if they were in
the office.
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Detailed
Reporting - The SBX 320 IP can help you
manage telephony costs and employees productivity through a standard Station
Message Detail Recording (SMDR) interface. This allows for integration
with leading call accounting and reporting packages, including Vertical
Vodavi Discovery CA.
KEEP THE FOCUS ON YOUR BUSINESS, NOT
YOUR PHONE SYSTEM
Ease of operation is vital for small
businesses. Phone systems needs to be easy to use without requiring costly
service technicians for every system or user change. Although many phone
systems promise simplicity, the SBX IP 320 actually delivers it. Proven in
countless installations, it offers preconfigured settings for rapid set-up.
Graphical, intuitive management software lets you add users or change phone
attributes without a steep learning curve. You can even administer the
system from remote locations. Employees can also effortlessly configure
and use services like voice mail and speed dialing through intuitive soft key
operation, ensuring they take advantage of these and many other features that
expedite communications and drive business success.
GROWS WITH YOUR BUSINESS
The SBX IP 320 easily expands along
with your organization, making it an invaluable, long-term investment in your
business communications infrastructure. It easily scales to 32 users on a
single system for pay-as-you-grow scalability. Businesses can also extend
communications by networking multiple SBX IP 320 systems through IP networking
on a standard data network. Networked systems offer the same advanced
features and applications as well as networked call transfer / conferencing,
centralized auto attendants and voice messaging. Networking multiple SBX
IP 320 systems can cost-effectively enhance your existing data network by
improving operations, intra-company communications and processes while
controlling communications and system management costs.
Finally, the converged architecture of
the SBX IP 320 lets your business migrate to IP telephony at your own pace.
Deploy remote IP extensions, even while using traditional phone services, and
gain the cost-savings of SIP trunks over conventional phone lines. The
power and efficiencies of today's IP telephony advances make any business more
competitive.
SBX IP 320
TELEPHONES
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